Shipping policy

GoodSomm will ship after the 15th of each month in a timely manner. Recipients will be notified with their tracking numbers via email. 

Delivery Delays

If you know that you will be away for an extended period of time, you can request a “Delivery Delay” with a specified date up to 30 days past the scheduled shipping date. We will hold your Membership box(es) until that date, at which point they will be shipped automatically. Delivery Delay requests initiated by you may result in additional fees.

By accepting these Terms, you recognize that delays may occur that are beyond our control. We are not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time. Nor are we responsible for failed deliveries due to incorrectly input address information in a customer’s Account profile or if multiple delivery attempts are made unsuccessfully as per the rules and conditions of our carrier.

We are not responsible for any delay in delivery due to missed delivery attempts if you are not present or available at the time of delivery. In addition, wines not delivered on the first delivery attempt invalidate our quality guarantee as they may be subject to temperature stress. Packages that are not delivered in three delivery attempts will be returned. Orders that are refused or returned after three attempts will be subject to return shipping fees and will be refunded for the product only, less all return shipping fees and a product restocking fee of $25. Shipping charges will not be refunded. If you choose to have your package reshipped, you will be recharged the shipping fee. Incorrect addresses or address changes will be subject to a $19 charge per package as billed by our carrier.

We reserve the right to hold shipments due to extreme weather or adverse shipping conditions. We will notify you of these changes and send appropriate follow up correspondence.

Delivery Charges

We reserve the right to discontinue, apply new, or modify existing, delivery charges at any time and from time to time. Unless otherwise indicated, any of the following delivery charges may be applied to any delivery:

  1. Beyond point - An additional charge will be applied where the origin or destination point is deemed by us to be remote or is not serviced directly by us. Please contact us by email for details.
  2. Redelivery Fees - Orders that are refused or returned after three attempts will be subject to return shipping fees and a product restocking fee of $25. Shipping charges will not be refunded. If you choose to have your package reshipped, you will be recharged the shipping fee. Incorrect addresses or address changes will be subject to a $19 charge per package as billed by our carrier.
  3. Redirect In Transit - An additional charge will be applied to any delivery requiring a change of delivery address while in transit, requested by either you or a gift recipient (if permitted*), with the requester having to pay the additional charge.

Specialized Delivery Services

Unless otherwise indicated, the following specialized delivery service charges may be added to any delivery for an additional charge. Other specialized services may be available upon request.

If you are not available to accept a delivery attempt by one of our carriers, the delivery may be held at an authorized location for in-person pickup. Deliveries held for pickup will be held at the authorized location based on the terms and policies of said carrier. If you fail to pick up the delivery during this time, the package will be returned to our warehouse at your expense. In such circumstances, you will not be entitled to any refund as the items are not able to be resold. Additionally, you will be billed any and all return shipping charges due to your failure to pick up the shipment.